Privacy Policy
Your financial information and privacy are safeguarded with care.
Your privacy, our policy
Financial recovery after divorce is personal. So is your data. At Nortiveluna, privacy is part of our foundation. We follow Canadian privacy law and GDPR standards, applying clear, careful policies for every client’s information.
This policy explains what we collect, how it’s used, and your rights as a client or visitor. If you have any questions or want details about your data, reach out. Your privacy deserves transparency, not fine print.
Information We Collect
We collect personal information only when needed for our services—such as account setup, communication, or delivering AI-powered financial insights. Data is gathered directly from you or automatically from your device during site visits.
Directly Provided Information
- Name and contact information provided directly by you.
- Information you enter on forms, including for consultations.
- Details shared during support or inquiry communications.
- Payment information when making purchases or bookings.
- Feedback or survey responses, when submitted.
Automatically Collected Information
- Device type and operating system used during your visit.
- IP address for session security and troubleshooting.
- Browser type and version for compatibility checks.
- Access times and visit duration for analytics.
- Referring website or link when arriving at our site.
How Your Data Is Used
Personal information is used to manage accounts, deliver financial guidance, respond to inquiries, and improve our services. We do not use your data for unrelated advertising or sell it to third parties.
- Delivering personalized financial guidance based on your input.
- Responding to client inquiries and support requests.
- Processing and maintaining your account details securely.
- Improving the quality of our site and services.
- Fulfilling legal or regulatory requirements.
- Analyzing anonymous usage data to enhance features.
- Securing your interactions and preventing unauthorized access.
Our commitment: We take privacy seriously and maintain robust safeguards for your data. Our practice follows Canadian laws and GDPR principles, applying industry-standard security measures to protect your personal and financial details. Your information will never be sold or misused.
Sharing of Personal Data
Your personal information is not sold or shared except as needed to deliver our services, comply with legal obligations, or work with trusted service providers under strict confidentiality.
Service Providers
Trusted providers, such as hosting or analytics services, may handle limited data solely to deliver core site functions. Each provider is vetted and bound by confidentiality.
Legal Requirements
We may disclose information only when required to comply with legal, tax, or regulatory demands, or to defend our legal rights.
Anonymous Usage Statistics
We gather anonymous usage statistics, like which pages are visited most often and average session duration, to help us improve our site experience.
Your Rights
You have rights to access, correct, erase, limit processing, object to, or request portability of your personal data. We honor all such requests under Canadian law and GDPR where applicable.
- You have the right to access your personal data stored with us at any time.
- You may correct or update your information at any time.
- You may request erasure of your personal data when it’s no longer necessary.
- Request a copy of your personal data in a portable format.
- You can object to certain uses of your data, such as direct marketing.
- You can limit how your data is processed in specific situations.
To exercise your rights or ask about your data, contact us via our form or email. We respond promptly and always prioritize your privacy.
How We Protect Your Data
Your security matters. We use technical and organizational safeguards—including encryption, access controls, and routine reviews—to protect personal data from loss, misuse, or unauthorized access.
Technical Safeguards
- Data is encrypted during transmission and while stored.
- Regular system updates to address new security risks.
- Multi-factor authentication for all administrative access.
- Routine backups to prevent data loss.
Organizational Safeguards
- Access to client information is limited to authorized staff only.
- Regular training is provided on privacy and data security protocols.
- Confidentiality agreements are signed by all staff and contractors.
- Periodic audits are conducted to check compliance and best practices.
How Long We Keep Data
We keep your data only as long as needed for the purposes described here or as required by law. When no longer necessary, personal information is deleted or securely anonymized.
- Account information includes your name, email, and any login credentials used.
- Session notes, financial insights, and anonymized AI-generated recommendations.
- Details from messages sent through our contact forms or support channels.
- We may collect details on your income, assets, and debts if you provide them.
- Non-identifiable data may be used to assess marketing effectiveness.
If you request deletion, your data will be removed except where required by legal or regulatory obligations.
International Data Transfers
If your data is transferred outside Canada, we ensure it receives a comparable level of protection and is handled under strict safeguards. Transfers occur only when essential for services or technical support.
- Transfers occur only when necessary to provide services.
- All data sent outside Canada is protected under strict agreements.
- We choose partners with strong data protection standards.
- International transfers are minimized wherever possible.
Cookies and Tracking
Cookies are used to support essential functions, remember your preferences, and gather analytics on site use. Some cookies are necessary for secure logins and forms, while others help us improve our services.
Types of cookies used
- Support site navigation and secure logins for registered users.
- Collect anonymous statistics to improve website functionality.
- Tailor the website experience to your preferences.
- Remember site preferences, such as language or display settings.
You may control or delete cookies in your browser settings. Restricting cookies might affect site features or user experience.
Policy Updates
We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. Changes are effective upon posting the updated policy date above.
- We will notify you of any material changes to this policy.
- Notices may be sent via email or posted on our site.
- Review this policy regularly to stay informed.
- Continued use of our site means acceptance of updates.
Major changes will be communicated on our website or via email when appropriate.
Contact for Privacy Requests
For privacy-related questions or to exercise your rights, contact us via the form on our site or by email. We respond to all requests as soon as possible and take every inquiry seriously.
Nortiveluna
1212 9th Avenue SE, Suite 200, Calgary, AB T2G 0T1 Canada
Phone: +1-%07-654-1605
Email: content@nortiveluna.world
Policy last updated July 28, 2026.
This policy applies from July 28, 2026.